YOUR QUESTIONS ANSWERED

 

GENERAL INFO

Check in is at 3pm, check out is at 12pm.

In accordance with the hotel’s reservation policy, we will charge the credit card which you designated with a deposit in the amount listed on the rate plan. Should you elect to cancel your reservation, our standard policy requests a minimum of fourteen (14) days notice of cancellation prior to arrival in order to provide a deposit refund. Cancellations made within two weeks of arrival will result in a forfeiture of deposit. Cancellation policies also vary by rate plan so please confirm the policy listed in your booking details. We strongly encourage guests to purchase trip cancellation/protection insurance to cover pre-paid and non-refundable deposits and expenses in the event guests need to cancel or modify their reservation within 14 days.

No, the Harbor Court Hotel is a 100% non-smoking hotel. A $500 smoking fee if a guest is found smoking in the room.

Yes, our $34.35 + taxes amenities fee includes:

Exclusive access to a world-class gym, facilities and programs
High speed Wi-Fi access
Wine hour daily from 5pm – 6pm
Continental breakfast 6am – 10am
Use of bicycles
Bottle of Harbor Court branded water

We do not have an on-site fitness center, however we partner with a wellness center and full-service fitness club with an Olympic-sized pool available to guests. It contains a 25-meter lap pool, racquetball and basketball courts, 20 Stairmasters, 30 life cycles, 10 treadmills. Open Monday through Friday, 6am – 2pm.

 

Yes, room service is available for lunch Tuesday – Saturday 12:00pm-3:00pm, and dinner Monday – Friday 4:00pm-9:00pm and Saturday – Sunday 5:00pm-9:00pm.

 

We do not have a business center. Ask the front desk for assistance with printing documents, as well as access to local facilities.

 

No, we do not have a pool on-site, however our partner fitness club has an Olympic-sized pool.

RESTAURANT

Ozumo is open for dinner only Monday – Thursday 5:00-9:00pm. Friday-Sunday for lunch and dinner from 12:00-9:00pm For more information, visit HTTP://WWW.OZUMOSANFRANCISCO.COM.

ACCOUNTING

You can call the Harbor Court hotel general line at 415.882.1300, ask for the accounting department.

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $150 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $150 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out. We hold $150 per night for incidentals.

 

CONCIERGE

Our team will be delighted to help make special arrangements. Contact them at 415.882.1300.

TRANSPORTATION / DIRECTIONS / PARKING

Please see the map on our Contact page.

We do not offer a complimentary shuttle service. Give us a call at the front desk for more information.

The Harbor Court hotel is located at 165 Steuart St, between Mission and Howard.

We have onsite valet parking for $70/night plus tax. $85 for oversized vehicles. (in-and-out privileges included).

RESERVATIONS

Harbor Court does not provide rollaway beds. Cribs are available and are free of charge.

You must go through the booking agent/website that you used in order to change your reservation.

We require a credit card at the time of booking. You must cancel by 3pm, local hotel time, 24 hours before your scheduled arrival to avoid a charge of one night’s room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.

 

Special rules may apply for guests under the age of 18. Please contact the hotel for further information prior to making a reservation.

We do require presentation of a valid government-issued identification at the time of check-in.

Only for the penthouse suite.

Yes, we have accessible rooms. Some of these rooms include modified bathtubs with grab bars and some include a roll-in shower.

Yes, an early departure fee in an amount of up to one night’s room and tax may apply.

PETS

Yes, pets are welcome at the hotel. $100 per fee per stay.

We do not provide pet sitting or dog walking services directly, however we can recommend outside services for your convenience.

The closest grassy area is directly across the street on Embarcadero.