FAQs

Your Questions
Answered

General

What is check in/check out time?
Check in is at 3pm, check out is at 12pm.

Do you allow smoking on property? In the rooms?
No, the Harbor Court Hotel is a 100% non-smoking hotel.

Is there a resort fee?
Yes, our $26 amenity fee includes:

  • Exclusive access to a world-class gym, facilities and programs
  • High speed Wi-Fi access
  • Wine hour daily from 5pm - 6pm
  • Coffee, tea and hot chocolate from 5:30am - 11am (weekdays) and 5:30am to 10am (weekends)
  • Use of bicycles
  • Bottle of Harbor Court branded water

Do you have a fitness center? What kind of equipment does it have? What are the hours?
We do not have an on-site fitness center, however we partner with a wellness center and full-service fitness club with an Olympic-sized pool available to guests. It contains a 25-meter lap pool, racquetball and basketball courts, 20 Stairmasters, 30 life cycles, 10 treadmills. Open Monday through Friday, 5:30am - 10pm, Saturday, 8 am - 8 pm, and Sunday, 9am - 6pm. A discounted fee of $10 applies to use the facility.

Do you offer room service? What are the hours?
Yes, room service is available from 6:30 to 10pm.

Do you have a business center?
We do not have a business center. Ask the front desk for assistance with printing documents, as well as access to local facilities.

Do you have a pool?
No, we do not have a pool on-site, however our partner fitness club has an Olympic-sized pool. 

Restaurant

What are the hours of the restaurant/bar/lounge?
The Harbor Court Cafe is open 24 hours a day. Ozumo is open daily for lunch and dinner. Lunch | Monday – Friday: 11:30am - 2pm | Dinner | Sunday – Thursday: 5:30 - 10:30pm, Friday – Saturday: 5:30 - 11:00pm | Happy Hour | Monday – Friday: 4 - 6pm. For more information, visit http://www.ozumosanfrancisco.com.

Accounting

I have questions about my bill. Who do I call?
You can call the Harbor Court hotel general line at 415.882.1300, ask for the accounting department.

What forms of payment do you accept?
We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Our team will be delighted to help make special arrangements. Contact them at 415.882.1300.

Transportation / Directions / Parking

How do I get to the hotel?
Please see the map on our Contact page.

Do you offer free shuttle service from the airport?
We do not offer a complimentary shuttle service, however we do recommend Limo Los Gatos Luxury Car Service. Give us a call at the front desk to book or contact Limo Los Gatos directly at 855.554.6654 or text 415.666.6206.

What are your cross streets?
The Harbor Court hotel is located at 165 Steuart St, between Mission and Howard.

Do you have onsite parking? How much is parking? Is it included in my room rate?
Yes, we have onsite valet parking for $60/night plus tax (in-and-out privileges included). Hybrid vehicles are $48/night and oversized vehicles are $85/night.

Reservations

Will your rooms allow rollaways/cribs/playards? Is there a charge?
Harbor Court does not provide rollaway beds. Cribs are available and are free of charge.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You must go through the booking agent/website that you used in order to change your reservation.

What is your cancellation/deposit policy?
We require a credit card at the time of booking. You must cancel by 3pm, local hotel time, two days before your scheduled arrival to avoid a charge of one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.

What is the minimum age requirement to check into the room?
Special rules may apply for guests under the age of 18. Please contact the hotel for further information prior to making a reservation.

Is my ID/passport required at check-in?
We do require presentation of a valid government-issued identification at the time of check-in.

Do you offer connecting rooms?
Yes, the hotel has connecting rooms. You may make a request for connecting rooms, however they are not guaranteed.

Do you have accessible rooms?
Yes, we have accessible rooms. Some of these rooms include modified bathtubs with grab bars and some include a roll-in shower.

Do you have an early departure fee?
Yes, an early departure fee in an amount of up to one night's room and tax may apply.

Pets

Are pets allowed? 
Yes, pets are welcome at the hotel.

Do you have pet sitting or dog walking services?
We do not provide pet sitting or dog walking services directly, however we can recommend outside services for your convenience.

How far do you have to walk to take your pet out?
The closest grassy area is Embarcadero Plaza, about a block and a half from the hotel.

Thank You